Date of publication
11/10/2023
Date of order
11/10/2023
11/10/2023
1.00
Very Poor
Date of publication
05/10/2023
Date of order
05/10/2023
05/10/2023
One week late and our chair seems to have got lost in transit!
1.00
Very Poor
Date of publication
04/09/2023
Date of order
14/08/2023
04/09/2023
1.00
Very Poor
Date of publication
01/08/2023
Date of order
01/08/2023
01/08/2023
I never received the chair as there was a mix up with my address. I called customer service to rectify this and was assured it had been done, I called DPD to see whether they could do anything their end and they couldn’t. Seems that Lafuma’s system doesn’t allow correction if a mistake at their end has been made. The customer service lady was lovely and helpful so it’s really a fault of the system
1.00
Very Poor
Date of publication
03/07/2023
Date of order
03/07/2023
03/07/2023
1.00
Very Poor
Date of publication
01/07/2023
Date of order
01/07/2023
01/07/2023
I ordered a chair from Lafuma three weeks ago and it has not even been sent, according to the tracking.
1.00
Very Poor
Date of publication
12/06/2023
Date of order
12/06/2023
12/06/2023
Very bad company. I ordered a top of their range recliner in May and never received it. They told me that they sent a replacement but I never received that either. I would never recommend the company or would I ever order from them again. Correspondence is a nightmare waiting for replies or not getting a reply.
1.00
Very Poor
Date of publication
12/06/2023
Date of order
23/05/2023
12/06/2023
Delivery takes almost 2 weeks, customer service don't come back to you, any faulty items they don't rely back to and despite trying to cancel an order I just made they said they couldn't as it was put on the carrier but it was dispatched almost a week later. Surely they could have cancelled but I imagine as I was ordering from the UK they know its would be awkward to return and costly to do so so
1.00
Very Poor
Date of publication
03/06/2023
Date of order
03/06/2023
03/06/2023
Shocking customer service, Month delivery
1.00
Very Poor
Date of publication
25/05/2023
Date of order
25/05/2023
25/05/2023
1.00
Very Poor
Date of publication
23/05/2023
Date of order
23/05/2023
23/05/2023
Delivery the full order ,
Still waiting for one chair
1.00
Very Poor
Date of publication
23/05/2023
Date of order
23/05/2023
23/05/2023
I have waited weeks for my lafuma chair
1.00
Very Poor