Date of publication
15/04/2024
Date of order
15/04/2024
15/04/2024
3.00
Fair
Date of publication
10/03/2024
Date of order
10/03/2024
10/03/2024
Dont respond to my mail .. wrong delivered part !!
3.00
Fair
MECATECHNIC GB replies: 11/03/2024
Good morning, I just opened a SAV dossier to solve your case on the 08/03 and I sent you an email to notificate you about that. Did you not received it? Sorry for the inconvenience and have a good day.
Date of publication
11/02/2024
Date of order
11/02/2024
11/02/2024
HI,i feel they are not in tune with the customers. I live in ireland which is an english speaking country. UPON sending an E.MAIL in english they reply in FRENCH??? WE are a european country not AFRICAN. ON bringing this to the attention of customer service again a 2nd time i had toe E>MAIL a message to them they reply in french' HENRY
3.00
Fair
MECATECHNIC GB replies: 12/02/2024
Good morning, Firstly, please note that our company is located in northern France, and therefore, French is our general language. And no, we are not in Africa; we are in Europe like yourself. If you prefer to be addressed in English, perhaps you are not contacting Mecatechnic's international service. Please contact international@mecatechnic.com to receive assistance in your language. Have a good
Date of publication
13/11/2023
Date of order
13/11/2023
13/11/2023
Very slow despatch and little communication.
3.00
Fair
MECATECHNIC GB replies: 15/11/2023
Hello, We are very sorry about that. Usually the delivery time for UK is 4 or 5 working days. I can see the carrier had some delay and I can assure you that does not happen everytime. Just so you know we are available by phone, chat and email, if you have any question. We will be pleased to answer. We remain at your disposal, Best Regards, Mecatechnic Team
Date of publication
04/10/2023
Date of order
04/10/2023
04/10/2023
3.00
Fair
Date of publication
27/09/2023
Date of order
27/09/2023
27/09/2023
3.00
Fair
Date of publication
28/08/2023
Date of order
28/08/2023
28/08/2023
Package was 600g but postage was charged at 1.16kg......
3.00
Fair
MECATECHNIC GB replies: 29/08/2023
Hello, Thank you for you message, we are sorry it was charged more that expected. Unfortunately, this is a problem with customs and we can't do anything about it. Best Regards, MECATECHNIC
Date of publication
31/05/2023
Date of order
31/05/2023
31/05/2023
Accurately describe what you are selling
3.00
Fair
MECATECHNIC GB replies: 01/06/2023
Hello, The description of the item is quite accurate, according the conversation we had by chat, you said it was not the same as describe. We are still waiting for you to open your case and send us fotos, or a video of the problem so we can find out if it's a manufacturing problem. We remain at you disposal, Best regards MECATECHNIC
Date of publication
26/05/2023
Date of order
26/05/2023
26/05/2023
I shopped once and everything worked fine. However, I tried to contact you via email for an additional order and you never replied... That's a little bit frustrating!
3.00
Fair
MECATECHNIC GB replies: 31/05/2023
Hello, I inform you that we answered the 2 emails you sent to us. I am sorry you did not receive it. I invite you to check your SPAM for next time. We are also available by phone or chat to answer your question. Best Regards, Mecatechnic