tompress.co.ukAvis

: 29Bien

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Contact
Tom Press SASU
ZA de la Condamine
81540 Sorèze
France
N° au registre de commerce
RCS de Castres 438 153 272
Représentant légal
SC L M 2 F

Avis pour tompress.co.uk

4.28 / 5.00
Bien
Comment la note est-elle calculée ?

12 évaluations au cours des 12 derniers mois

67 %
8 %
17 %
2 étoiles
0 %
8 %
29 Total des évaluations

Ce que disent les autres clients de leur expérience avec tompress.co.uk

Filtre 
Tri Le plus récent d'abord 
Il y a 1 semaine
My order was missing parts which made it unusable, still awaiting parts from the manufacturer, theyre unable to give me a date for when these would arrive, and would not send a replacement machine or find another solution for this issue. Mistakes happen, and it’s how one deals with them which makes the difference.
 
 Évaluation vérifiée|
 Réponse de tompress.co.uk
Il y a 1 semaine
Hello, We are doing everything to resolve your concerns. Photos were requested you unless error on our part, we have not received them, could you please send them to us? Best regards
Il y a 3 mois
Simple and efficient process to obtain item that I had found otherwise unavailable. Many thanks
 
 Évaluation vérifiée|
very helpful staff, good quality product and delivery very quick. Good all round service and product.
 
 Évaluation vérifiée|
The reason I put customer service 3 stars is that I asked an important question (to me at least) about the steriliser but nobody ever came back to me about them. When you have items to sterilise at 100 degree centigrades but the steriliser does not go higher than 90 there is a hiccup somehow. But nobody answers
 
 Évaluation vérifiée|
 Réponse de tompress.co.uk
Il y a 7 mois
Hello, For this, you must use the function "Kochen". Best regards.
A thoroughly caring company.
 
 Évaluation vérifiée|
Il y a 9 mois
good service
 
 Évaluation vérifiée|
Il y a 9 mois
Item was not dispatched, after a month I had to chase it up, I was then told the item was not available, and I would need to send more money for a similar item, I was then told a customer had cancelled an order and they could now send me the item I originally ordered
 
 Évaluation vérifiée|
 Réponse de tompress.co.uk
Il y a 9 mois
Hello, Sorry, but I do not understand the problem, you ordered the reference: MATGM40T which was not available in stock when you placed your order and we have shipped the reference MATGM40T upon replenishment. Best regards.
Il y a 10 mois
Does the job but the handle fell off the unit the first time it was lifted and the door catches are rather cheap. It took a week to arrive so statements about 48 hour delivery probably only apply to destinations in France.
 
 Évaluation vérifiée|
There was a slight delay as one part of my order was out of stock. I was able to message on FaceBook and a lovely person replied and all was sorted. The jar lids I ordered arived quickly (I was afraid they would take some time as they came to the UK) but all was well and thelook lovely on the filled jars . The customer service was brilliant. very Happy with this company.
 
 Évaluation vérifiée|
good products delivered quickly
 
 Évaluation vérifiée|
great selection of items and checkout very quick and easy. Shipment fees are very high sometimes considering the volume or the weight of the items. I'd shop here again but probably look somewhere else before. In any case thanks, I'm making a great cheese.
 
 Évaluation vérifiée|
All as discribed excellent
 
 Évaluation vérifiée|