cookinglife.fr

Avis:

Dear customer, I see in our system that an amount was refunded by our finance department on 06/09. This was done by our payment partner Mollie. So you will see their name on your bank account. I have sent you an email with a screenshot of the debit. I hope to have informed you sufficiently! With kind regards, Team Cookinglife

Chère Michèle, Nous vous présentons nos sincères excuses pour cette erreur dans le traitement de votre commande. Nous sommes désolés que, malgré votre annulation, la commande ait été expédiée malgré tout. Il s"agit d"une erreur de notre part et nous comprenons parfaitement votre frustration à ce sujet. Si vous souhaitez renvoyer la commande que vous avez reçue, nous serons heureux de prendre les dispositions nécessaires. Nous vous demandons de bien vouloir l"enregistrer via notre portail de retour Returnless. Nous pourrons ainsi vous envoyer une étiquette de retour gratuite et gérer le retour en douceur. Nous vous présentons à nouveau nos sincères excuses pour cette erreur et les désagréments qu"elle a causés. Nous nous efforcerons de rectifier cette erreur et espérons pouvoir vous rendre service à nouveau à l"avenir. Cordialement, L"équipe Cookinglife

Dear customer, We are sorry to hear that you did not receive your full order. Our apologies for this! We have sent you an e-mail to try to come to a solution with you. Would like to hear from you! Apologies again for the inconvenience. Kind regards, Team Cookinglife

Cher Nicolas, Nous sommes désolés d"apprendre que la livraison de votre colis a posé des problèmes. Il est très ennuyeux d"apprendre que, malgré votre présence à la maison, aucune tentative de livraison n"a été effectuée et qu"aucun message n"a été laissé. En cette période, PostNL connaît en effet une augmentation significative des livraisons, ce qui peut entraîner des difficultés. Il semble que le livreur ait été empêché de livrer correctement. En général, il repasse ou laisse le colis à un point de retrait où vous pouvez venir le chercher. Pour fixer un nouveau rendez-vous de livraison, nous vous recommandons de contacter PostNL, qui gère le processus de livraison. Nous vous présentons nos sincères excuses pour ce désagrément. Nous comprenons que cette situation est décevante et nous espérons que vous pourrez bientôt recevoir votre colis. Si vous avez besoin d"une assistance supplémentaire ou si nous pouvons faire quoi que ce soit pour vous aider, n"hésitez pas à nous contacter. Nous sommes prêts à vous aider et espérons une résolution rapide de ce problème. Cordialement, L"équipe Cookinglife

Dear customer, We"re sorry to hear that you received your order with damage, we apologise for this! We pack your parcel with the greatest care, yet it may unfortunately happen that you have received a damaged item. I see that you have since contacted one of our colleagues and she has ordered a new salad bowl for you free of charge. Good to hear that you are happy with the rest of your items. We hope you enjoy your purchase! Kind regards, Team Cookinglife

Dear Laurent, Thank you for your feedback. We are sorry to hear that your order was damaged. We pack your package with the utmost care, yet unfortunately it may happen that you have received a damaged item. I see in the system that you have been in contact with one of our colleagues today. He will be glad to help you solve this problem. I apologise again for the inconvenience. Kind regards, Team Cookinglife

Dear Customer, We"re sorry to hear that you received your order with damage, our apologies! We pack your package with the greatest care, yet it may unfortunately happen that you have received a damaged item. Once again we apologize for the inconvenience. We have been in contact via email on 31/07 and a refund has been initiated. Again apologies for the inconvenience. Kind regards, Team Cookinglife

Dear customer, We"re sorry to hear that you received your order with damage, our apologies! We pack your package with the greatest care, yet it may unfortunately happen that you have received a damaged item. We have sent you an email asking if you could send us pictures of the damaged items. This way we can help you further. We look forward to hearing from you! With kind regards, Team Cookinglife

Dear Florence Annoyed to hear that your order is out of stock. We"ve sent you an email to reach a solution with you! We look forward to hearing from you. With kind regards, Team Cookinglife

Dear, Thank you for your review. Unfortunate to hear that your order did not arrive! Our apologies for the inconvenience. In our system I see that unfortunately your order was damaged during delivery and was returned to us for this reason. Unfortunately it can happen that the delivery is not always in good order, our apologies. Fortunately, I see that it has since been resolved with you and you have received the refund! Hoping that it is thus resolved in good order :) Kind regards, Team Cookinglife

Dear Alicia BERTHELOT, Thank you for your review. Annoyed to hear that you had not yet received a refund or response, we apologise for this! Unfortunately, we were unable to read and reply to your message earlier due to the current rush. Meanwhile, the order has been cancelled and you have received the refund. We apologise for the inconvenience and wish you a Merry Christmas! Kind regards, Team Cookinglife

Dear Pierre, I am really sorry for this confusion. Sometimes an item is sold out just before you place your order. In rare cases, our stock cannot be updated in time, which can cause stock errors in our warehouse. We have just informed you via email about the expected delivery date. We look forward to hearing from you! Have a happy holiday season :) Kind regards, Team Cookinglife

Good afternoon, Thank you for your review! Annoyed to hear that you have not yet received a response from us. Did you make a request via Returnless or did you send us an email? If you only sent via email I kindly ask you to make a request in Retrunless. I look forward to hearing from you. Kind regards, Team Cookinglife

Dear Mark Leyland-Jones, Thank you for your message. Annoyed to hear that you haven"t received the shipment yet, we apologise for this! To the extent visible, your shipment is currently being processed once again at the delivery service depot. They will deliver the shipment to you as soon as possible. Kind regards, Team Cookinglife

Dear customer, We are sorry to hear that you received your order with damage. We pack your package with the greatest care, yet it may unfortunately happen that you have received a damaged item. We have sent you an email to come to a solution. We would like to hear from you! With kind regards, Team Cookinglife

Bonjour, merci pour votre retour. Nous vous prions de nous excuser pour ce désagrément. Nous transitionnons actuellement vers un nouveau système pour mieux pouvoir vous répondre. Veuillez recontacter le service client : info@cookinglife.fr

Dear Christine, I"m sorry to hear that two of your glasses arrived damaged. We always try to ensure that our products arrive in perfect condition. As a first step, could you send us photos of the damaged glasses? This will help us determine the nature of the damage. You can do this via our returns form at the following address: https://cookinglife.returnless.com/en With your e-mail address and order number CLFR185653 Once we have received and examined your photos, we can decide how best to resolve the problem for you. We apologise for the inconvenience and promise to do everything we can to solve the problem as soon as possible. Kind regards, Team Cookinglife