cookinglife.fr

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Chère Tara, Nous nous excusons pour le désagrément et vous remercions pour votre message. Nous regrettons vivement que vous ayez reçu un bol endommagé. Nous vous présentons nos sincères excuses pour l'absence de réponse rapide à vos précédents courriels. Malheureusement, en raison de l'affluence, nous n'avons pas été en mesure de répondre immédiatement, mais nous nous efforçons d'améliorer notre temps de réponse. Nous vous avons envoyé un courriel contenant des instructions supplémentaires sur la manière de vous aider. Nous vous remercions de votre patience et de votre compréhension. Si vous avez d'autres questions ou si nous pouvons vous aider, n'hésitez pas à nous le faire savoir. Cordialement, Cookinglife

Cher client, Nous sommes désolés d"apprendre que vous n"avez pas encore reçu votre commande. Je vois que nous recevrons vos articles dans notre entrepôt demain ! Nous essaierons de les traiter et de les expédier dès que possible. Vous en serez informé par courrier électronique.

Chère Sonia, Nous vous remercions pour vos commentaires. Nous sommes désolés d'apprendre que vous n'avez pas encore reçu votre commande. Nous vous présentons nos excuses ! Le système indique que votre colis est encore en cours de tri. Nous avons lancé une enquête auprès de notre partenaire d'expédition pour savoir où se trouve votre colis. Vous avez également reçu un courriel à ce sujet. Nous vous prions de bien vouloir nous excuser pour ce désagrément. Cordialement, L'équipe Cookinglife

Dear Catherine, Thank you for your review. We are sorry to hear that you did not receive your package. Our apologies for this! Unfortunately, one item from your order is currently out of stock, so your order had not been shipped yet. We have sent you an email with information about the delivery time Once again we apologise for the inconvenience and wish you much pleasure with your purchase! Kind regards, Team Cookinglife

Dear Laurent, Thank you for your feedback. We are sorry to hear that your order was damaged. We pack your package with the utmost care, yet unfortunately it may happen that you have received a damaged item. I see in the system that you have been in contact with one of our colleagues today. He will be glad to help you solve this problem. I apologise again for the inconvenience. Kind regards, Team Cookinglife

Cher Alex, Nous vous remercions pour votre commentaire. Nous sommes désolés d"apprendre que vous n"avez pas encore reçu votre commande. Malheureusement, nous ne disposons pas actuellement du produit que vous avez commandé. Nous nous excusons pour la gêne occasionnée ! Dès que nous aurons l"article disponible, nous vous l"enverrons. Cordialement, Team Cookinglife

Good afternoon Andrew, Thank you for your review. Annoying to read this. We sell the best brands with the best quality. If there is something wrong with the item you can report it to us and we will always resolve it properly with you. I have sent you an email so we can solve this problem. Kind regards, Team Cookinglife

Dear Mark Leyland-Jones, Thank you for your message. Annoyed to hear that you haven"t received the shipment yet, we apologise for this! To the extent visible, your shipment is currently being processed once again at the delivery service depot. They will deliver the shipment to you as soon as possible. Kind regards, Team Cookinglife

Dear Julia, Thank you for your review. Sorry to hear that you have not yet received your shipment. Unfortunately your package has been confiscated by the delivery service, we have informed you about this via email. Our apologies for the inconvenience. Kind regards, Team Cookinglife

Dear customer, How sorry to hear that you received your order with damage, our apologies! We pack your parcel with the greatest care, yet it may unfortunately happen that you have received a damaged item. We kindly ask you to report the damage via the damage portal on our website. We will then be happy to help you! Kind regards, Team Cookinglife

Dear customer, We are sorry to hear that the lids are not closing properly! We have sent you an email to reach a solution with you. Kind regards, Team Cookinglife

Dear customer, I see in our system that an amount was refunded by our finance department on 06/09. This was done by our payment partner Mollie. So you will see their name on your bank account. I have sent you an email with a screenshot of the debit. I hope to have informed you sufficiently! With kind regards, Team Cookinglife

Dear Customer, We are very sorry to hear that your package was not delivered to the delivery address. It states in the DHL system that your package could not be delivered to your home due to unknown reasons. Unfortunately we do not know what exactly happened. Again we apologize for the inconvenience and wish you much pleasure with your purchase! Kind regards, Team Cookinglife

Dear Customer, We are sorry to hear that the item you ordered turned out to be out of stock after all. Our apologies for this! Sometimes it happens that there is only a small stock left of an item and several customers order this item at the same time. At that moment this has not yet been updated on our website. Again we apologize for the inconvenience! With kind regards, Team Cookinglife

Dear customer, Thank you for your message. How sorry to hear that you received a damaged item! We pack your package with the greatest care, yet unfortunately it can happen that it gets damaged during transport. We would like to solve this with you and therefore we have sent you an e-mail. We look forward to hearing from you! Kind regards, Team Cookinglife

Good afternoon, Thank you for your review. My apologies for the inconvenience. Unfortunately we did not have the item in stock at this time, you can place the order again when we have the item back in our warehouse! Kind regards, Team Cookinglife

Dear, Thank you for your review. Unfortunate to hear that you haven"t received your order yet! Our sincere apologies for the inconvenience. Unfortunately, your order has not been shipped yet because we do not have the item in stock. Our apologies for this. We have sent you an email to reach a solution with you! With kind regards, Team Cookinglife

Dear customer, We are sorry to hear that you are not satisfied with the delivery. Our apologies for this! We hope you received your package in good order. If not, please send us an e-mail so we can help you further! Kind regards, Team Cookinglife

Good morning, Thank you for your message. Your order number is the following number: 2023402441905901. You can contact me via email or via the website under the heading damage/return so that we can receive your request immediately. I look forward to hearing from you. Kind regards, Dennis Team Cookinglife

Good evening, Thank you for your review. I see that your package is now ready at a DHL pickup point. I hope to have informed you sufficiently. With kind regards, Team Cookinglife