yescapa.fr

Avis:

Le site est facile d'utilisation. A améliorer : la façon de remplir une déclaration de sinistre.

saisie des documents demandés pas toujours facile

Vous pouvez sûrement améliorer les prix des assurances. Très chères à notre goût. Il est compréhensible de pouvoir assurer et rassurer le plus possible. Mais 800 euros d'assurance, surtout quand on débute l'expérience, cela peut refroidir pour franchir le pas de la location. A réduire.

Internet c'est bien mais cela manque de dialogue.

Très bonne réaction de votre part. A mon avis, le dédommagement en cas de non conformité à l'annonce doit être différent et progressif selon la longueur de la location. Par exemple avec un système de pourcentage. Dans le camping car de M.Kovacevic, il n'y avait pas de climatisation dans l'espace de vie Côme c'était indiqué dans son annonce, mais le dédommagement que vous m'avez accordé est sans proportion avec la longueur de la location, 107 jours d'affiler.A part cela, tout était très bien.

After we had to cut our trip short because of issues with the car, yescapa supported us with the cancelation and rebooking process. However, they were available only by email the next day because the incident happened after 9 pm, but then they immediately replied. The most problematic part was finding and reserving a new van while having a current reservation. We could not contact new renters but had to give the first van back. So we ended up homeless for half a day with no promise of a new van, but the fear of losing our money. In the end, everything worked out fine. We can only recommend to reject a bad car directly. But then you are still without a car in a foreign country and the vacation is possibly over. Yescapa should provide preventive measures for last minute cancelations.

La app da mucha información y es fácil de gestionar. Sería positivo que tuviera la posibilidad de atención telefónica para resolver dudas de los usuarios y no solo de los propietarios.

First experience with the platform very positive also thanks to no issues with the rental and great owner. Might have missed it but would appreciate a list of solutions from Yescapa in case the agreed camper becomes unavailable for any reason (e.g. repair) just before or during the rental - e.g. offering compensation/alternative camper.

Je ne l'explique pas, mais je n'ai pas vu tout de suite qu'il m'avait contacté sur la plateforme, je n'ai pas eu de message d'alerte, j'ai failli passer à coté de la location. Nous nous sommes ensuite joint par sms.

Très bien . Nous sommes juste déçu que Yescapa n’est pas voulu faire un remboursement ou geste commercial suite à une option kilométrique que nous avons pris et finalement pas utilisé. Qui pour nous représente 98€

Le site est très intuitif. C'était une première et nous retenterons l'expérience avec plaisir ! les informations sont précises (km supplémentaires, assurances). Les photos aident à choisir et l'indication du lieu sur la carte c'est très pratique. A améliorer cependant : quand on sélectionne des dates, les camping-car sélectionnés dans le périmètre ne sont pas toujours disponible sur la période, c'est dommage.

Nous avons apprécié les services de yescapa, sauf sur le fait que vous n'avez pas été correct sur l'annulation de l'assurance car j'avais réglé la totalité du séjour.

Yescapa is clearly a good and solid company, they treated us fairly and respectfully, but they could improve the customer service process by allowing more elasticity and adaptability to the renting process. What I mean is that, the fact that insurance, vehicles and the renting is divided by three different sub-agents creates a fuss when trying to cancel or amend the rentals. Some very simple amending or immediate cancelation can endure and result in unnecessary loss of money just because different agents face difficulties communication to each other in favour f the customer. I can provide you with a simple and real example I have experienced. I had booked a vehicle and a couple of hours after had to cancel because my company did not allow me the days to go on annual leave. I immediately cancelled with that agent and rented with another one (both from the Yescapa platform), but because the payment (vehicle, insurance, etc) had already been processed and I wouldn't fit on the short list of extenuating circumstances, I had to endure a long tiring discussion with the customer service/insurance vendor/god knows who are they to use the money I would be losing, for paying the upcoming rental. What this means is that there is poor elasticity and communication between parts that work supposedly together for Yescapa. If I had not subsequently rented with Yescapa, I would understand their vigour in refusing me the due money, but since I was renting yet again through the Yescapa platform I couldn't see a reason for the vendor to retain the money. The vendor stated "we are different companies", "you have to understad that we are three different agents and the owner immediately gets the money, them the insurance company gets another bit etc". All these are acceptable facts but overall they don't give a great image of Yescapa because the renting process should be fair (I give them that) but should also be robust. And it is still not as I experienced. In addition, considering the amounts of heavy information was has to read, Yescapa should work towards making the renting process easy and fair to all involved, and perhaps that means retaining certain sums until the whole process is confirmed, rather than starting to distribute the lumps and creating a rather difficult cancelation/amendment process (especially when people are still renting within the same platform). Again, I understand uneasiness when people randomly cancel just because, but that was not the case, I was still to rent with Yescapa and a couple of hours immediately after I cancelled the first one. Food for thought to improve on the process, if you please.

Le site est très bien fait pour la recherche par date et par zone géographique (carte). La réservation est simple à effectuer. Le tarif est élevé surtout lorsque la limitation du kilométrage est à 100km/j (autant dire rien...).

Bravo, tout est net et précis malgre ma bevue

Très bonne expérience..