cookinglife.fr

Avis:

Dear, Thank you for your review. Unfortunate to hear that your order did not arrive! Our apologies for the inconvenience. In our system I see that unfortunately your order was damaged during delivery and was returned to us for this reason. Unfortunately it can happen that the delivery is not always in good order, our apologies. Fortunately, I see that it has since been resolved with you and you have received the refund! Hoping that it is thus resolved in good order :) Kind regards, Team Cookinglife

Dear Alicia BERTHELOT, Thank you for your review. Annoyed to hear that you had not yet received a refund or response, we apologise for this! Unfortunately, we were unable to read and reply to your message earlier due to the current rush. Meanwhile, the order has been cancelled and you have received the refund. We apologise for the inconvenience and wish you a Merry Christmas! Kind regards, Team Cookinglife

Dear Pierre, I am really sorry for this confusion. Sometimes an item is sold out just before you place your order. In rare cases, our stock cannot be updated in time, which can cause stock errors in our warehouse. We have just informed you via email about the expected delivery date. We look forward to hearing from you! Have a happy holiday season :) Kind regards, Team Cookinglife

Good afternoon, Thank you for your review! Annoyed to hear that you have not yet received a response from us. Did you make a request via Returnless or did you send us an email? If you only sent via email I kindly ask you to make a request in Retrunless. I look forward to hearing from you. Kind regards, Team Cookinglife

Dear Mark Leyland-Jones, Thank you for your message. Annoyed to hear that you haven"t received the shipment yet, we apologise for this! To the extent visible, your shipment is currently being processed once again at the delivery service depot. They will deliver the shipment to you as soon as possible. Kind regards, Team Cookinglife

Dear customer, We are sorry to hear that you received your order with damage. We pack your package with the greatest care, yet it may unfortunately happen that you have received a damaged item. We have sent you an email to come to a solution. We would like to hear from you! With kind regards, Team Cookinglife

Bonjour, merci pour votre retour. Nous vous prions de nous excuser pour ce désagrément. Nous transitionnons actuellement vers un nouveau système pour mieux pouvoir vous répondre. Veuillez recontacter le service client : info@cookinglife.fr

Dear Christine, I"m sorry to hear that two of your glasses arrived damaged. We always try to ensure that our products arrive in perfect condition. As a first step, could you send us photos of the damaged glasses? This will help us determine the nature of the damage. You can do this via our returns form at the following address: https://cookinglife.returnless.com/en With your e-mail address and order number CLFR185653 Once we have received and examined your photos, we can decide how best to resolve the problem for you. We apologise for the inconvenience and promise to do everything we can to solve the problem as soon as possible. Kind regards, Team Cookinglife

Chère Jeanine Beck, Nous vous remercions pour votre commentaire. Nous sommes désolés d"apprendre que vous n"avez pas encore reçu votre commande, et nous vous prions de nous en excuser ! Nous venons de vous informer de votre commande. Nous nous réjouissons davoir de vos nouvelles :) Cordialement, L"équipe Cookinglife

Bonjour, merci pour votre retour. Nous vous prions de nous excuser pour ce désagrément. Nous transitionnons actuellement vers un nouveau système pour mieux pouvoir vous répondre. Veuillez recontacter le service client pour qu'ils vous donnent plus d'information concernant votre commande : info@cookinglife.fr

Dear Manon, Thank you very much for your message. My sincere apologies for the confusion caused by our website. If an item is out of stock, the order button is normally replaced by a "Let me know when it"s in stock" button. You can then leave your e-mail address and we will let you know as soon as the item is back in stock. I am sorry if this was not clear or if our website was not updated correctly. We appreciate your feedback and will certainly take it into account to improve our services. We have just informed you about the status of your order via e-mail. We wish you happy holidays! With kind regards, Team Cookinglife

Good morning, Thank you for your message. Your order number is the following number: 2023402441905901. You can contact me via email or via the website under the heading damage/return so that we can receive your request immediately. I look forward to hearing from you. Kind regards, Dennis Team Cookinglife

Cher Fabrice, Je suis désolé d"apprendre que vous avez des problèmes avec les couvercles des boîtes de conserve Sareva. Nous tenons à ce que vous soyez satisfaits à 100 % de tous les produits que vous achetez chez nous. Pour nous aider à comprendre et à résoudre ce problème, veuillez remplir le formulaire de retour sur https://cookinglife.returnless.com/en?email=fabricemorin73@yahoo.fr&order_number=CLFR185164 et joindre des photos ou des vidéos montrant le dommage ? Cela nous aidera à déterminer la nature du problème. Nous vous prions à nouveau de nous excuser pour la gêne occasionnée et nous ferons de notre mieux pour résoudre ce problème dans les plus brefs délais. Cordialement, L"équipe Cookinglife

Dear customer, We are sorry to hear that your order was not delivered to your home! I see in the mail system that you indicated that there was a wrong address. I have changed the address, so I hope this won"t happen again. Apologies for the inconvenience. Kind regards, Team Cookinglife

Dear Patricia, We"re sorry to hear that you received your order with damage, our apologies! We pack your package with the greatest care, yet it may unfortunately happen that you have received a damaged item. I have now ordered a new product for you and it will be shipped from our warehouse as soon as possible. I have also sent you a message about this via Returnless. Again apologies for the inconvenience. Kind regards, Team Cookinglife

Bonjour monsieur, merci de votre retour ! Nous sommes vraiment désolés que vous n'ailliez pas reçu le bon article. Nous vous conseillons de contacter notre service client pour plus de réponse concernant votre commande : info@cookinglife.fr

Dear Brigitte Grego, Thank you for your feedback! We understand that it is annoying that your order was delivered later than desired, we apologise for this. We sent the package on the same day, but the postal services are extremely busy due to the upcoming holidays. As a result, your order has been delayed. In the meantime, you have received your order and we hope you enjoy it! With kind regards, Team Cookinglife

Dear Catherine, Thank you for your review. We are sorry to hear that you did not receive your package. Our apologies for this! Unfortunately, one item from your order is currently out of stock, so your order had not been shipped yet. We have sent you an email with information about the delivery time Once again we apologise for the inconvenience and wish you much pleasure with your purchase! Kind regards, Team Cookinglife

Dear Emilien, I am very sorry to hear that you have not yet received your package. This is definitely not the experience we want to offer our customers. We have just informed you via email of the status of the shipment, we would love to hear from you! We wish you happy holidays! With kind regards, Team Cookinglife

Dear customer, We are sorry to hear that parts are missing from the items you ordered. Our apologies for this! We have sent you an email asking if you could indicate which parts are missing. Then we can help you further. We look forward to hearing from you! With kind regards, Team Cookinglife