cookinglife.fr

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Bonjour, merci de votre retour ! Nous sommes vraiment désolés que vous n'ailliez pas reçu votre commande. Nous avons un tout nouveau système qui nous rendra davantage efficace dans le futur. Nous vous conseillons de recontacter notre service client pour plus de réponse concernant le statut de votre commande : info@cookinglife.fr

Good evening, Thank you for your review. I see that your package is now ready at a DHL pickup point. I hope to have informed you sufficiently. With kind regards, Team Cookinglife

Bonjour, merci pour votre retour. Nous vous prions de nous excuser pour ce désagrément. Nous transitionnons actuellement vers un nouveau système pour mieux pouvoir vous répondre. Veuillez recontacter le service client pour qu'ils vous donnent plus d'information concernant votre commande : info@cookinglife.fr

Good afternoon Andrew, Thank you for your review. Annoying to read this. We sell the best brands with the best quality. If there is something wrong with the item you can report it to us and we will always resolve it properly with you. I have sent you an email so we can solve this problem. Kind regards, Team Cookinglife

Dear customer, We are sorry to hear that you are not satisfied with your order! However, you did receive the correct order you ordered. This can also be seen in the images on the site with the product. I have sent you an e-mail with screenshots from our website showing that this is the correct product. I hope to have informed you sufficiently! Kind regards, Team Cookinglife

Dear customer, We are sorry to hear that you did not receive your full order. Our apologies for this! We have sent you an e-mail to try to come to a solution with you. Would like to hear from you! Apologies again for the inconvenience. Kind regards, Team Cookinglife

Dear Thomas Hayward, Thank you for your message. Sorry to hear that you received your order with damage, we apologise for this! We have just dealt with your damage email and you have received an update on this. Once again our apologies for the inconvenience caused! Kind regards, Team Cookinglife

Bonjour, merci de votre retour ! Nous sommes vraiment désolés que vous n'ailliez pas reçu votre commande. Nous vous conseillons de contacter notre service client pour plus de réponse concernant votre commande : info@cookinglife.fr

Dear customer, We apologise for not delivering your order on time! I see in the system that your package has since been delivered on 09/08. We hope you enjoy your purchase! Kind regards, Team Cookinglife

Bonjour, merci de votre retour ! Nous sommes vraiment désolés que vous n'ailliez pas reçu votre commande. Nous vous conseillons de contacter notre service client pour plus de réponse concernant votre commande : info@cookinglife.fr

Cher Alex, Nous vous remercions pour votre commentaire. Nous sommes désolés d"apprendre que vous n"avez pas encore reçu votre commande. Malheureusement, nous ne disposons pas actuellement du produit que vous avez commandé. Nous nous excusons pour la gêne occasionnée ! Dès que nous aurons l"article disponible, nous vous l"enverrons. Cordialement, Team Cookinglife

Dear Customer, We apologize for the poor communication. We are still doing our best to clear the backlog created by the transition of systems. However, this causes that we have not been able to respond within the desired time. We are working hard as a team to eliminate the backlog so that we can respond to customers as quickly as possible. I see in the system that you have since been in contact with one of our colleagues and that the problem with you has been resolved. Apologies again for the inconvenience. With kind regards, Team Cookinglife

Dear customer, Thank you for your message. How sorry to hear that you received a damaged item! We pack your package with the greatest care, yet unfortunately it can happen that it gets damaged during transport. We would like to solve this with you and therefore we have sent you an e-mail. We look forward to hearing from you! Kind regards, Team Cookinglife

Dear, Thank you for your review. Unfortunate to hear that your order was delivered with damage! Our sincere apologies for the inconvenience. In our system I see that you have since been in contact with one of my colleagues and have received the refund. This can be found under the name Mollie Payments. Hoping that this way it"s solved in good order! :) Kind regards, Team Cookinglife

Bonjour, merci pour votre retour. Nous vous prions de nous excuser pour ce désagrément. Essayer d'appeler la compagnie chargée de livraison si le colis a déjà été expédie. Dans le cas contraire, veuillez contacter notre service client pour plus de renseignement : info@cookinglife.fr

Good afternoon, Thank you for your review! I see that a DHL ticket has been started for you, probably your package has been lost. When we have this confirmation from DHL, we can send you a new shipment or refund your money. Could you please let us know which option you would like in advance. I hope to have informed you sufficiently. Kind regards, Team Cookinglife

Cher client, Nous sommes désolés d"apprendre que vous n"avez pas encore reçu votre commande. Je vois que nous recevrons vos articles dans notre entrepôt demain ! Nous essaierons de les traiter et de les expédier dès que possible. Vous en serez informé par courrier électronique.

Dear customer, We are sorry to hear that you have not yet received your order. Our apologies for this! I see in the system that you have been in contact with one of our colleagues and that she has started a DHL investigation to find out where your parcel is. When we have a response from DHL, we will inform you. Apologies again for the inconvenience. Kind regards, Team Cookinglife

Dear Julia, Thank you for your review. Sorry to hear that you have not yet received your shipment. Unfortunately your package has been confiscated by the delivery service, we have informed you about this via email. Our apologies for the inconvenience. Kind regards, Team Cookinglife

Dear Clément Rousset, Thank you for your review. Sorry to hear that the order was delivered later than desired, we apologise for this! I see in our system that the order has now been delivered on the same day. We hope you enjoy your order and wish you a Merry Christmas! With kind regards, Team Cookinglife