My request has not been acknowledged or responded to / order #12614512
On January 7, 2026, I placed an order with you for an adidas Brushed Twill Oversized Firebird Track Top in Grey (order #12614512).
I received the item on January 15, but it turned out that the fabric had frayed on the sleeves, collar, and hems after I had worn it twice (photo attached).
On February 1, I requested a return label on your website and returned the item to you in its original packaging using the Relais GLS return label (903808157503 / GLS Track-ID No. ZVKWZHXI), explaining the defect in the item.
On February 2, I received an email message from GLS confirming that my package had been picked up.
Having heard nothing, on February 26, I logged into the GLS website under “Track My Package.”
After entering the package number, the following messages appeared: “Address missing for this package” and “Your package has been returned to the sender.”
This is very surprising because there is an address on the return label you provided me, and more importantly, I never received the returned package...
So on February 26, I sent a message to GLS explaining the situation and attaching the supporting documents (return label and proof of shipment) to get an explanation and find out where the package had gone.
That same day, I also called your phone number (+33 1 79 97 38 53) and spoke with a gentleman who listened to me, tracked down the order, and assured me he would follow up with the carrier. He told me I would receive an email from Footshop in the coming days to keep me informed.
It is now March 15, and I have heard nothing from either GLS or Footshop.
I spent nearly €120 on this item, and I’m already very disappointed with the quality, as I truly believe the fabric was defective. But on top of that, it seems to have been lost or misplaced, and no one is answering my questions...