Shooos.frAvis

I ordered my sneakers on June 15th and finally received them more than a month later (July 18th)... after endless enquiry emails. Here's the story: They first sent me the wrong colour. I asked how to proceed for the exchange and got a reply saying that a carrier would come to pick up the shoes and they'll send me the right ones after that. Easy? No. I had to ask for the pick up date, then the carrier didn't come at said date and, two enquiry emails later, they told me that the carrier who come again 3 days later. This time, the carier did come and picked up the shoes... then no news. So, I asked again what was going on and if they had received my package and sent the right shoes... But I got a reply saying that I would get a refund the next week. Not what I wanted, not what they said they would do in the first place. Another mail telling them that I didn't want a refund but the sneakers I ordered. I got a reply saying that they needed to check if they still had them... Two clicks later I sent them the link from their website where they appeared to be still in stock. No reply. So I enquired the day after (still no reply), then again 3 days later to ask if they had checked their stock and shipped the shoes. And I finally got an answer saying that they would ship them the day after. I eventually got my shoes but spent endless time chasing them for basic information. Oh... and did I say that not once did they give any sort of apology for all the hassle? So, the shoes are great, but I am definitely never buying from this shop ever again, it's too much trouble.