Dommage, dommage que vous utilisiez G.L.S. pour les livraisons. C'est la PLUS MAUVAISE société de transport au monde. G.L.S. totalise 90 % d'avis négatifs sur TRUSTPILOT.
Mon colis n'a pas été livré à l'adresse demandée , d'après le chauffeur, j'étais absent ce qui est faux. Ce problème étant récurent, Je ne commanderai plus chez DOCHORSE si je dois être livré par G.L.S.
My order has still not been sent ???????????
It's a disgrace. I placed an order for almost 1000 euros on 9 October. You say it will take a maximum of 11 days to receive it. I'm in Belgium until 29 October to receive it and nothing. I explain that I live in Norway and that my horse needs his blankets quickly. I was told that my order would be sent to Norway on 27 October. Today is 4 November and still NOTHING !!!!!
This is unacceptable. Last week we had 40 centimetres of snow, I spent a considerable amount of money a month ago, and my horse is cold !!!!!!
You should at least have sent me what you already had, even if it was in several parcels!
I am extremely disappointed.
My order has still not been sent ???????????
It's a disgrace. I placed an order for almost 1000 euros on 9 October. You say it will take a maximum of 11 days to receive it. I'm in Belgium until 29 October to receive it and nothing. I explain that I live in Norway and that my horse needs his blankets quickly. I was told that my order would be sent to Norway on 27 October. Today is 4 November and still NOTHING !!!!!
This is unacceptable. Last week we had 40 centimetres of snow, I spent a considerable amount of money a month ago, and my horse is cold !!!!!!
You should at least have sent me what you already had, even if it was in several parcels!
I am extremely disappointed.
Signaler un avis
Réponse de dochorse.fr
6 nov. 2023
Hi, What a shame to read. We offered to send you the available goods to Belgium at the time, but you didn't stay here for long. Hence we decided together to wait for the whole order and send it to Norway. If you would like to receive a part already we would be happy to hear from you.
il y a 5 jours
Avis validé
SAV TRANSPORT
J'ai commandé un produit de soin pour ma jument. À l'ouverture je m'aperçois que le bouchon du produit est cassé et que les 3/4 du produit se sont vidés dans le colis... J'en parle au SAV qui m'indique que, au vu de l'état, il me propose de me rembourser à hauteur de 15% du montant du produit... alors que j'avais commandé également pas mal d'autres choses par la même occasion. J'en aurai attendu d'avantage commercialement parlant...
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