swimessentials.com/fr

Avis:

Hi Veronique, Thank you for taking the time to share your feedback. We are very sorry to hear that the swim shoes and swim socks were difficult to put on for your daughter and that this led to a disappointing experience. We completely understand your concerns and appreciate you bringing this to our attention 💛 We have already contacted you directly and offered a solution. Your feedback is very valuable to us, and we will also share it with our product development team so they can take it into consideration for future collections. Thank you again for your honest feedback, and we hope we have been able to help resolve the situation for you. Kind regards, Isa Swim Essentials

Hi Vanille, Thank you for your review. We appreciate your feedback and are happy to hear that you were satisfied with both the quality of the pool and the delivery service. We understand your disappointment regarding the price increase. Unfortunately, due to various external factors we have had to adjust some of our prices. We always try to keep our products as affordable as possible while maintaining the quality our customers expect from us. Thank you for your understanding, and we hope you and your family enjoy your pool throughout the summer. Kind regards, Isa Swim Essentials

Hi Jacqueline, Thank you for your review! We’re very sorry to hear that there is an issue with the water gun on the pool. This is of course not how it should be and not the quality you can expect from us. We have already tried to reach out to you and hope we can assist you further and find a suitable solution together. Kind Regards, Lisa Swim Essentials

Hi Tatjana, Thank you for your review. We appreciate your feedback and are happy to hear that you enjoyed our pool. We also appreciate your suggestion regarding the explanation of the different models. Clear product information is very important to us, and feedback like yours helps us improve the shopping experience for all our customers. We will certainly take your comments into consideration as we continue to optimize our product pages. Thank you for helping us improve and for choosing Swim Essentials. Kind regards, Isa Swim Essentials

Hi Anais, Thank you for your nice review! We're delighted to hear that you're happy with both the fast delivery and the quality of the product. Thank you for your trust, and we truly appreciate your recommendation. Kind regards, Isa Swim Essentials

Hi, Thank you for your feedback. We're sorry to hear that the product did not fully meet your expectations and looked different from what you expected based on the photos. We always strive to present our products as accurately as possible, so we appreciate your honest feedback and will take it into consideration. If there is anything we can help you with, please don't hesitate to contact us. Kind regards, Isa Swim Essentials

Hi Anais, Thank you for your review. We are sorry to hear that the shipping and delivery took longer than expected. We understand that waiting for an order can be frustrating, and we apologize for the inconvenience. We hope that, despite the delay, you are happy with your purchase and that your little one will enjoy the swim vest for many fun and safe moments in the water. Thank you for your patience and for choosing Swim Essentials. Kind regards, Isa Swim Essentials

Hi Alexie, Thank you for your review. We are very sorry to hear that the dimensions listed on our website did not match the actual dimensions of the pool. Unfortunately, this was an error on our side, and we sincerely apologize for the confusion and inconvenience this has caused. We really appreciate you bringing this to our attention. Thanks to your feedback, we have now updated the information on our website to make sure the correct dimensions are shown. Providing our customers with the best possible experience is very important to us, and feedback like yours helps us improve. In the meantime, we have also been in contact with you by email to find a suitable solution for this situation. Kind regards, Isa Swim Essentials

Hi Lou-Ann, Thank you so much for your lovely review! We're delighted to hear that you love your purchase and that your daughters are such big fans 😍 It's also great to know that your order arrived quickly. We hope you enjoy many fun moments together with your Swim Essentials products! ☀️ Kind regards, Isa Swim Essentials

Hi Ogier, Thank you for your review! We're delighted to hear that everything was perfect. Thank you for your trust and recommendation, it truly means a lot to us. We hope you enjoy your purchase and have a wonderful summer! Kind regards, Isa Swim Essentials

Hi Aleksandre, Thank you for your review! We're happy to hear that everything went well. We hope you enjoy your purchase and have lots of fun with it this summer. Kind regards, Isa Swim Essentials

Hi Andrea, Thank you for your review! We're delighted to hear that the products met your expectations and that your order arrived quickly. We hope you enjoy your purchase and have lots of fun with it. Kind regards, Isa Swim Essentials

Hi, Thank you for your message! We’re sorry to hear that your order arrived later than expected, our apologies for that. We understand this is not what you had hoped for. We hope everything else is to your satisfaction and that you’ll enjoy your order this summer! Kind Regards, Lisa Swim Essentials

Hi Aleksandra, Thank you for your review. We are very sorry to hear about your experience and completely understand your frustration. Waiting longer than expected for your order and not having clarity about the delivery is certainly not the experience we want to provide. In the meantime, we have been in contact with you by email and have offered a suitable solution to resolve this situation. We are doing our best to make things right and ensure that you receive the service you deserve. With kind regards, Isa Swim Essentials

Hi Marie, Thank you so much for your lovely review! 😊 We're so happy to hear that you love the colours and style of our products. We hope you enjoy your Swim Essentials purchase! Kind regards, Isa Swim Essentials

Hi Fabienne, Thank you for your review! We’re happy to hear that the home delivery went well. We hope you enjoy your purchase! Kind regards, Isa Swim Essentials

Hi Laurence, Thank you for your review! We're happy to hear that you like the swim ring. We hope it brings lots of fun and enjoyable moments in the water. Thanks for choosing Swim Essentials! Kind regards, Isa Swim Essentials

Hi Chloe, Thank you for your review! We're happy to hear that you had a positive experience. Thank you for your recommendation, it means a lot to us! Kind regards, Isa Swim Essentials

Hi Marine, Thank you for your review. We’re sorry to hear that you’re unable to inflate the floats. That is, of course, not how it should be and not the quality you can expect from us. Our sincere apologies for this. We have now contacted you and hope to resolve this for you in the best possible way, so you can still enjoy the floats. Once again, our apologies for the inconvenience. Kind Regards, Lisa Swim Essentials