hunkemoller.fr

Avis:

Thank you for taking the time to share your experience. We are very sorry to hear about the delay with your delivery and the lack of communication regarding your package being held by the carrier. We completely understand how frustrating it must have been to wait nearly two weeks without any updates and then have to spend time and effort contacting UPS yourself to resolve the issue. While we appreciate that you recognize this was not directly caused by us, this is certainly not the level of service you should expect from us. We value your feedback regarding the delivery experience and your concerns about our carrier. We will make sure your comments are forwarded to the relevant team for review, as customer feedback is essential in helping us improve our services and partnerships. Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused and hope to have the opportunity to provide you with a much better experience in the future.

Thank you for your feedback. We're pleased to hear that you appreciate our products and that you had a positive experience at our Saint-Omer store with our friendly and welcoming team. At the same time, we're sorry to hear about your concerns regarding the limited number of stores, shipping costs, the use of loyalty vouchers, and the product selection available in stores. We understand how disappointing this can be and appreciate you taking the time to share your experience with us. Your feedback is valuable and helps us identify areas where we can improve. We hope to serve you better in the future and provide you with a more satisfying shopping experience.

Thank you for taking the time to share your experience with us. We are pleased to hear that you are satisfied with the order you received. At the same time, we are very sorry to learn that you have not had a positive experience with our customer service. We understand how frustrating it must be that the gift card you purchased for your daughter in June could not be used on our website due to an issue with the code, and that you have not received a response despite sending multiple messages. This is certainly not the level of service you should expect from us. We recommend contacting our customer service team again so that our colleagues can investigate the situation further and assist you as best as possible. You can reach us via chat from Monday to Friday between 08:00 and 17:00, or by phone at +31 70 700 6757 during the same opening hours. We appreciate you bringing this to our attention and hope to serve you better in the future.

Thank you for your feedback. We're sorry to hear that the colour of the items did not match your expectations. We completely understand your disappointment when products described as "white" appear more beige or cream in reality, especially when you intended to match them with a bra and the colours do not coordinate as expected. We appreciate you taking the time to share this experience with us. Your feedback regarding the colour description will be forwarded to the relevant department for review, as accurate product information is very important. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.

Thank you for your feedback. We are very sorry to hear that you were unable to receive your order because the selected UPS pickup point was closed and no alternative pickup location was arranged. We completely understand how frustrating and disappointing this must have been, especially as this is not the first issue you have experienced with the carrier. Having your order returned to the sender without the opportunity to collect it is certainly not the service you may expect from us. We sincerely apologize for the inconvenience and frustration this situation has caused. We appreciate you taking the time to share your experience with us. Your feedback is valuable and will be taken into consideration. We hope to have the opportunity to serve you better in the future.

Thank you for your feedback. We are very sorry to hear about your experience and completely understand your frustration. Not receiving any delivery updates, having to search for the tracking information yourself, and then finding that your order was delivered to a collection point instead of your home address is certainly not the level of service you should expect from us. We are especially concerned to hear that the parcel was handed over to someone you do not know. We understand how disappointing and worrying this situation must be, and we sincerely apologize for the inconvenience caused. Please feel free to contact our Customer Service team if you have any questions, comments, or feedback. Our colleagues will be happy to assist you further and look into this matter. You can reach us via chat from Monday to Friday, from 8:00 AM to 5:00 PM, or by phone at +31 70 700 6757 during the same hours. We appreciate your feedback and sincerely apologize for the inconvenience caused. We hope to have the opportunity to serve you better in the future.

Merci pour votre retour. Nous sommes désolés d’apprendre que vous avez l’impression que la qualité de nos produits n’est plus la même qu’il y a quelques années. Nous comprenons également à quel point il peut être décevant de ne plus trouver les soutiens-gorge qui vous convenaient auparavant et qui offraient le maintien adapté aux fortes poitrines. Votre expérience et votre avis sont importants pour nous. Nous prenons vos remarques au sérieux et les transmettrons au service concerné afin qu’elles puissent être prises en compte dans nos évaluations et nos améliorations. Merci d’avoir pris le temps de partager votre expérience avec nous. Nous espérons avoir l’occasion de mieux vous servir à l’avenir et de vous offrir à nouveau une expérience positive dans nos magasins.